Frequently Asked Questions

For in-stock products, delivery within TRNC is completed within 72 hours. For out-of-stock products, the estimated delivery time will be shared with you after your order.

Delivery within the TRNC is free for orders of 10,000 TL and above; for orders below 10,000 TL, the delivery fee is 300 TL. You can also collect your order free of charge by choosing Store Pickup at checkout.

Your orders are delivered by the FAV Technology team; we do not use a courier company. The delivery schedule is communicated to you by phone or email after your order. You can check your order status in the "My Orders" section of your account.

Yes. Store pickup is free of charge. You can choose the Store Pickup option at checkout; we will let you know when your order is ready. Address: Katibim Sokak 5, Nicosia · Monday–Friday 09:00–18:00.

You can cancel orders that have not yet been dispatched. For dispatched orders the return process applies. To cancel, simply message us on WhatsApp.

No. Our sales and deliveries are within North Cyprus only.

Yes. All the products we sell are original and come with a 12-month warranty backed by FAV Technology.

The warranty period is 12 months for all products. Some products also carry an additional manufacturer warranty, subject to the manufacturer's terms. For details, see our Warranty Conditions page.

A warranty claim requires the invoice or the order number, so we recommend keeping your sales invoice.

Report any fault, damage, missing part or wrong product you could not notice at delivery within 48 hours, with a photo or video, via WhatsApp or phone. After checking the product we replace it or refund you, as you prefer. In this case the transport cost is ours. For faults that appear later, the warranty process applies.

We source spare parts for the brands we supply for you. We tell you the lead time when you make the request.

Yes. With our expert team we carry out installations across North Cyprus for security, networking, audio-video, smart building and energy systems. The site survey is free.

The installation fee depends on the size of the system, the cabling needed and the working time. After the free site survey we give you a clear quote.

Yes. You can install most smart home products yourself. For security systems, network infrastructure and systems such as KNX we recommend professional installation.

Yes. We offer annual maintenance contracts for corporate clients — including regular inspections and priority response. For customers with a maintenance contract, we aim for a first response within 4 hours at the latest during business hours and an on-site/remote resolution within 24 hours at the latest.

Remote support is provided by our help desk team via a remote desktop connection. If a site visit is not required, your issue can be resolved over this connection.

We accept bank transfer/EFT and in-store payment by cash or card. Online payment by credit and debit card will be available soon. Orders paid by bank transfer/EFT are processed after the payment is verified in our account. We have deferred payment options for corporate clients.

All our sales are invoiced. You can choose a personal or corporate invoice during checkout. The invoice will be sent to you along with the order delivery.

Yes. Our payment page is protected by SSL. Your card details are not stored on our systems.

Yes. We set the price for bulk and project purchases based on your request. Send us your requirements via the quote form.

We offer deferred payment options to corporate customers. Before opening a current account we assess the financial situation.

We currently do not have a dealership or distributorship program. Our sales channels are retail, corporate, and system integrator channels.

For large projects we can give product demos.

Yes, you can shop without an account. If you create one, you can see your order history and hear about our campaigns.

Click on the "Forgot Password" link on the login page; a password reset link will be sent to your email address.

Log in to your account and open My Orders to see all your orders and their status.

Yes. You can change your name, phone, address, and password from your account settings. For email changes, please contact us on WhatsApp.