Frequently Asked Questions

In-stock products are shipped on the same day (for orders placed by 4:00 PM) or on the next business day. For out-of-stock products, the estimated delivery time will be communicated to you after your order.

Yes, delivery is free for all orders within TRNC.

When your order is shipped, a tracking number will be sent to you via SMS and email. You can also track it in the "My Orders" section of your account.

Yes. You can select the "Store Pickup" option during checkout. You will be notified when your order is ready.

Orders that have not yet been shipped can always be canceled. For orders that have already been shipped, the return process applies. For details, please contact us on WhatsApp.

Currently, our standard sales are for within TRNC. For orders to Turkey and internationally, we can offer project-based solutions; please contact us.

Yes. All our products are original products brought in as authorized distributors and are covered by manufacturer warranty.

Unless otherwise stated, our standard warranty period is 1 year. For products whose manufacturer grants a longer warranty, the period is stated on the product detail page. For detailed information, please visit our Warranty page.

The sales invoice and warranty certificate are proof of warranty. Since it is also digitally recorded in our system, you don't need to worry, but we still recommend keeping it.

If the product you received is faulty, please contact us via WhatsApp or phone within 48 hours. After checking the faulty product, we will send a new one or initiate the repair process.

We stock spare parts for the brands for which we are authorized distributors. For parts not on the list, the supply time from the manufacturer is between 2-4 weeks.

Yes. We provide installation services throughout TRNC with our certified field team for CCTV, network, audio-visual, smart building, and power systems.

Pricing is determined after a site survey, based on the size of the system, cabling needs, and implementation time. A clear quote is provided after a free survey.

Of course. Core smart home products can be self-installed. However, for professional systems like security systems, network infrastructure, and KNX, we recommend certified installation.

Yes. We offer annual maintenance contracts for corporate clients — including regular inspections, priority response, and guaranteed response times.

For network, NVR, and some systems, we can provide quick intervention with remote access. If a site visit is not required, your issue can be resolved via a remote connection.

Credit card (Visa, Mastercard), debit card, and in-store cash/card payment. We have deferred payment options for corporate clients.

Yes. We offer installment options up to 9 installments, within our bank agreements. Installment details are visible on the cart page.

All our sales are invoiced. You can choose a personal or corporate invoice during checkout. The invoice will be sent to you along with the order delivery.

Yes. All payments are encrypted with 256-bit SSL. Your card details are not stored on our system but are directly transmitted to the bank infrastructure.

Project pricing applies for 5+ units. We offer continuous project discounts for system integrators and engineering firms. For details, request a quote.

We offer various deferred payment options for corporate clients. A financial statement evaluation is conducted for opening a current account.

Our sales channels are retail, corporate, and system integrator channels. For reselling, dropshipping, or special agreements, please contact us.

For large projects, we can provide preliminary demos / mock-ups. Our store demo area also features products like B&W Zeppelin, smart locks, and KNX touch panels.

Yes, you can shop as a guest. However, if you become a member, you gain advantages such as order history, greetings, earnings, and favorites.

Click on the "Forgot Password" link on the login page; a password reset link will be sent to your email address.

Log in to your account and go to the "My Orders" section to view all your orders, track them, and download your invoice.

Yes. You can change your name, phone, address, and password from your account settings. For email changes, please contact us on WhatsApp.