Return and Cancellation Policy

Effective Date: June 1, 2026
If you are not satisfied with the product you purchased from FAV Technology, you can return it without stating any reason within 14 days from the date of receipt. This page details all our return and cancellation procedures.

1. Order Cancellation

Cancellation before shipment

If your order has not yet been shipped, you can cancel it without stating any reason. If you have made a payment, the amount will be refunded using the same payment method within 1-7 business days.

Cancellation after shipment

For orders that have been shipped, the return process applies instead of cancellation (see sections below).

2. Right of Return (Right of Withdrawal)

In accordance with TRNC legislation, as a consumer, you have the right to return the product without stating any reason and without paying any penalty within 14 (fourteen) days from the date you receive it.

Conditions for return:

  • The product must be in its original unopened packaging or opened according to the manual.
  • The product must be undamaged and unused.
  • All accessories, manuals, and warranty certificates must be inside the original box.
  • Must be returned with the sales invoice.

3. Non-Returnable Products

Attention: The 14-day right of withdrawal cannot be exercised for the following products:
  • Personalized products: Products custom-ordered, engraved with names/text, or specially configured.
  • Installed/commissioned systems: Systems such as CCTV, network, audio-visual systems where on-site installation has been completed.
  • Software licenses: Activated digital licenses (software, subscriptions).
  • Hygienic products: Products unsuitable for return due to user health reasons (e.g., in-ear headphone tips, earphone foam pads).
  • Consumables: Opened batteries, used filters, etc.

4. Return Process

1

Notify Your Return Request

Contact us via WhatsApp (0539 116 80 80), phone (0392 444 08 50), or email (info@favtechnology.com) with your order number and reason for return.

2

Obtain a Return Number

After your request is approved, you will be given a return merchandise authorization (RMA) number. You must send the product back with this number.

3

Send the Product or Bring it to the Store

You can bring the product to our store or send it by cargo, along with its original packaging, invoice, and warranty certificate.

4

Inspection & Approval

Upon arrival at the store, the product will be inspected within 1-3 business days; if the return conditions are met, it will be approved.

5

Refund

After approval, the amount you paid will be refunded within 14 days using your original payment method.

5. Return Shipping Fee

If the product is faulty, incorrectly sent, or incompatible with the order, the shipping fee is borne by the SELLER. For standard returns under the right of withdrawal, the shipping fee is borne by the BUYER (average 50-100 TL within TRNC).

6. Faulty/Missing/Defective Product

If you notice damage, missing parts, or a defect in the product upon delivery:

  • Before accepting the parcel, inspect its outer packaging; if there is damage, have the courier draw up a damage report before you accept it.
  • Inform us via WhatsApp within 48 hours (with photos/videos).
  • A replacement process for the defective/faulty product will be initiated, and the shipping fee will be borne by the SELLER.

7. Warranty vs. Return

Right of withdrawal (14 days) and warranty right are different:

  • Withdrawal: You are not satisfied, you changed your mind.
  • Warranty: The product malfunctions, gives an error under normal use.

For warranty details, please see our Warranty Conditions page.

8. Contact

For return and cancellation procedures:
WhatsApp: 0539 116 80 80 (fastest)
Phone: 0392 444 08 50 (Mon-Fri 09:00-18:00)
Email: info@favtechnology.com
Store: Katibim Sokak 5, Nicosia, TRNC