Return and Cancellation Policy

Effective Date: June 1, 2026 · Last updated: September 17, 2026
If you are not satisfied with the product you purchased from FAV Technology, you can return it without stating any reason within 14 days from the date of receipt. For standard returns, the transport cost is borne by you; for defective, damaged or wrongly sent products, we cover the transport costs. This page details all our return and cancellation procedures.

1. Order Cancellation

Cancellation before dispatch

If your order has not yet been dispatched for delivery, you can cancel it without giving any reason. If you have already paid, the amount will be refunded to the same payment method within 1-7 business days.

Cancellation after dispatch

For orders that have been dispatched or delivered, the return process applies instead of cancellation (see the sections below).

2. Right of Return (Right of Withdrawal)

As a consumer, you have the right to return the product without stating any reason and without paying any penalty within 14 (fourteen) days from the date you receive it.

Conditions for return:

  • The product must be in its original unopened packaging or opened according to the manual.
  • The product must be undamaged and unused.
  • All accessories, manuals, and warranty certificates must be inside the original box.
  • Must be returned with the sales invoice.

3. Non-Returnable Products

Attention: The 14-day right of withdrawal cannot be exercised for the following products:
  • Personalized products: Products custom-ordered, engraved with names/text, or specially configured.
  • Installed/commissioned systems: Systems such as CCTV, network, audio-visual systems where on-site installation has been completed.
  • Software licenses: Activated digital licenses (software, subscriptions).
  • Hygienic products: Products unsuitable for return due to user health reasons (e.g., in-ear headphone tips, earphone foam pads).
  • Consumables: Opened batteries, used filters, etc.

4. Return Process

1

Notify Your Return Request

Contact us via WhatsApp (0539 116 80 80), phone (03924440850), or email (info@favtechnology.com) with your order number and reason for return.

2

Obtain a Return Number

After your request is approved, you will be given a return merchandise authorization (RMA) number. You must send the product back with this number.

3

Send the Product or Bring it to the Store

You can bring the product, in its original packaging together with the invoice and warranty certificate, to our store at Katibim Sokak 5, Nicosia, or send it by courier. For standard returns, the transport cost is borne by you.

4

Inspection & Approval

Upon arrival at the store, the product will be inspected within 1-3 business days; if the return conditions are met, it will be approved.

5

Refund

After approval, the amount you paid will be refunded within 14 days using your original payment method.

5. Return Transport Cost

For standard returns under the right of withdrawal, bringing the product to our store or sending it by courier is the BUYER's responsibility, and the transport cost is borne by the BUYER. If the product is defective (faulty), damaged, incomplete or sent in error, all transport costs, including collecting the product and delivering the replacement, are borne by the SELLER.

6. Defective, Damaged, Incomplete or Wrong Product

Orders are delivered by the FAV Technology team. If you notice a problem during or after delivery:

  • Check the packaging and the product in the presence of our team at the time of delivery; if there is visible damage, you may refuse the delivery or have it noted on the delivery document
  • Report any damage, missing parts or wrong product not noticeable at delivery within 48 hours of delivery, with photos/videos, via WhatsApp, phone or email
  • If the product is defective or was sent in error, we collect it from your address, or you may bring it to our store if you prefer; the transport cost is borne by the SELLER
  • After the product has been inspected, it is replaced with the same product or, if you prefer, the amount you paid is refunded within 14 days of approval; if the product is out of stock, an equivalent product is offered or a refund is made
  • For faults that appear more than 14 days after delivery, repair or replacement under warranty applies

7. Warranty vs. Return

Right of withdrawal (14 days) and warranty right are different:

  • Withdrawal: You are not satisfied, you changed your mind.
  • Warranty: The product malfunctions, gives an error under normal use.

For warranty details, please see our Warranty Conditions page.

8. Contact

For return and cancellation procedures:
WhatsApp: 0539 116 80 80 (fastest)
Phone: 03924440850 (Mon-Fri 09:00-18:00)
Email: info@favtechnology.com
Store: Katibim Sokak 5, Nicosia, TRNC