WARRANTY CONDITIONS

All our products are original and guaranteed.

All products we import as authorized distributors are covered by the manufacturer's warranty. Unless otherwise stated, our standard warranty period is 1 year.

OUR WARRANTY APPROACH

The product sold is our responsibility.

All products you purchase from FAV Technology are protected under the warranty conditions of the respective manufacturer, valid in the Turkish Republic of Northern Cyprus.

For brands where we are the authorized distributor, we directly handle warranty processes — fault inspection, repair, replacement, and remote support are resolved with us. For some product families, the manufacturer offers a long-term warranty policy; these cases are clearly stated on the product detail page and invoice.

OUR WARRANTY STANDARD

Clear and easy to understand

1 Year

Standard Warranty

Standard warranty period for all our products — valid unless otherwise stated.

Manufacturer

Warrantor

The manufacturer is the warrantor. The manufacturer's warranty policy is always applicable.

Us

Process Manager

As authorized distributors, we manage and follow up on warranty processes.

Warranty Coverage

The warranty covers manufacturing and material defects that occur under normal use conditions:

  • Malfunctions due to manufacturing defects
  • Malfunctions due to material quality
  • Technical malfunctions resulting from normal use
  • Malfunctions detected upon initial delivery
Long warranty: For products where the manufacturer provides a longer warranty, such as TP-LINK switches, some fire panels, and premium audio systems, the warranty period is stated on the product detail page.

Exclusions from Warranty Coverage

The following situations are excluded from warranty coverage:

  • Damage caused by use contrary to the instruction manual
  • Malfunctions resulting from unauthorized service or technical intervention
  • Physical damage (falls, breakages, water, fire, etc.)
  • Damage caused by impact, vibration, or uncontrolled electrical fluctuations
  • Consumables (cables, connectors, rechargeable batteries, etc.)
  • Cosmetic damage (scratches, paint peeling, etc.)
  • Software issues outside the manufacturer's warranty

Warranty Application Process

What happens when you report a fault?

1

Notification

Report the fault to us via WhatsApp, phone, or email. Support with photos/videos.

2

Inspection

Our technical team performs a remote inspection or asks you to bring the product for service.

3

Diagnosis

The source of the fault is determined; you are informed whether it is covered by the warranty.

4

Repair / Replacement

If covered by warranty, it is repaired or replaced with a new one. All costs are borne by us.

5

Delivery

The repaired/replaced product is shipped to you or picked up from the store.

Warranty Certificate & Invoice

Sales invoice and warranty certificate are required for warranty claims. Both are digitally registered in our system; they can be re-sent to you on the date you contact us if needed.

Storage suggestion: We recommend storing your warranty certificate and invoice inside the product box or digitally. This will speed up your process, especially in cases of warranty transfer for project sales.

Corporate Maintenance Agreements

For corporate customers and system integrators, we offer additional service packages beyond the standard warranty:

  • Annual maintenance contract: Seasonal checks, calibration, preventive maintenance
  • Guaranteed response time: Guaranteed intervention within 4 hours / 8 hours / 24 hours for critical systems
  • Backup product: Temporary replacement for a broken product during repair
  • Remote monitoring: 24/7 monitoring package for devices such as NVRs, switches, UPS

To initiate a warranty claim

Contact us via WhatsApp or phone with your order number and a description of the problem.

WhatsApp →0392 444 08 50